Protecta Group is a family owned, Australian business offering a niche range of temporary protection products and solutions. Established over 15 years ago we have enjoyed exceptional growth over the past 10 years and we have strong plans in place to deliver sustained growth moving forward. Our working environment is customer centric, fast-paced and offers the opportunity to work with colleagues who are welcoming and supportive. At Protecta, we recognise that our people and team are our most important assets and our strategic competitive advantage.
Job Description
About the Role
We are seeking an experienced and motivated Customer Service Representative to join our dedicated team of Sales & Customer First Ambassadors.
Our ideal candidate for this role will be dependable, thorough, well spoken, able to prioritise, with a passion for providing an exceptional customer experience and a drive to meet and exceed service and sales outcomes. You will be comfortable talking to project-based customers and able to provide solid advice and information on our products and solutions.
Key responsibilities for this role:
Efficiently attend to inbound calls, emails and web enquiries
Deliver exceptional customer service
Provide customers with innovative solutions
Quote generation and follow-up
Outbound prospecting and lead qualification
Update all activities in the CRM
Upselling or cross-selling products when relevant
Freight Follow-up
Desired Skills and Experience
Desired Skills and Experience:
At least 2 years experience in a customer facing sales role
Building industry experience and product knowledge is highly regarded
Good communication skills
Strong attention to detail - including experience working with numbers and calculations
Solution focused with practical aptitude
Ability to work well within a team environment
Well organised, able to multitask and work unsupervised
Good computer literacy with accurate keyboard skills
Familiarity with customer service software/CRMs (NetSuite highly regarded)
Our Core Values
At Protecta Group, our core values underpin everything we do and the experience we provide to our customers. Everything we stand for comes down to the following core values:
Making It Easy
Maximising Every Opportunity
Helping People Thrive
Delivering Beyond Expectations
What’s on offer?
An attractive remuneration package
Inclusion in uncapped profit share program
A modern office space with stand-up desks, generous indoor and outdoor eating areas and ample parking
Full time role with flexible working hours options
Excellent learning and development opportunities
An opportunity to be part of a growing Australian business where we value our people
If you are aligned with our core values and have the skills and attributes we are looking for, please apply now!
